Privacy summary
Plain-language explanation of what StayGuard collects, why, and what a host can and cannot see. For the full legal text see the Privacy Policy.
What we collect
- • Government ID image (mocked upload in the demo)
- • Liveness check (mocked in the demo)
- • Email, phone, and basic contact verification signals
- • Payment consistency metadata (no raw card data stored)
- • Booking metadata from the host handoff
Why we collect it
- • To verify guest identity for the booking
- • To produce a fraud risk band for the host
- • To determine a recommended booking action
- • To support partner-backed booking protection
- • To maintain an internal audit log for accountability
Host-visible outputs
- • Attestations only — never raw evidence
- • Recommended action (approve, approve with deposit, review, decline)
- • Protection plan status for the booking
- • Claim status if a claim is opened
Guest rights
- • Clear consent before any check runs
- • Plain-language explanation of what is collected
- • A support path to correct verification mistakes
- • No social scraping, no credit bureau lookups, no hidden score
What the host sees vs. does not see
Visible to host
Attestations and recommendations only
- • Identity verified: yes / no / review
- • Fraud risk band: low / medium / high
- • Payment consistency: pass / review / fail
- • Verification completeness percent
- • Recommended action
- • Protection plan status
Never visible to host
Kept server-side and to the guest
- • Raw passport or driver's licence images
- • Full ID numbers
- • Selfie images
- • Date of birth (by default)
- • Internal fraud evidence beyond risk band
Retention
Verification records are retained for seven years after the booking’s check-in date to support fraud investigation and any protection claim. Underlying ID images are held by our identity provider (Stripe Identity) per their retention policy; StayGuard never stores the raw image. See the Privacy Policy for the full retention schedule.
Corrections and support
Email privacy@stayguard.ca to access, correct, or delete your information.